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Spartan Restoration Privacy Policy

Last Updated: May 15, 2025

Spartan Restoration ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website (www.spartanrestoration.com), our SMS program, or other services we provide. By engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

  • Contact Information: Name, email address, phone number, mailing address, or other details you provide when you contact us, sign up for our SMS program, request services, or fill out forms on our website.

  • SMS Program Data: Mobile phone number and any information you provide when opting into or interacting with our SMS program (e.g., responses to text messages).

  • Service-Related Information: Details related to your inquiries or requests for restoration services, such as project details or preferences.

  • Account Information: If you create an account on our website, we may collect login credentials and profile information.

b. Automatically Collected Information

  • Website Usage Data: IP address, browser type, operating system, device information, pages visited, and time spent on our website, collected via cookies, pixels, or similar technologies.

  • Analytics Data: Aggregated data about how users interact with our website or SMS campaigns, such as click-through rates or message open rates.

c. Information from Third Parties

  • We may receive information from third-party partners, such as marketing platforms or service providers, to enhance our services or SMS campaigns, provided such data is shared in compliance with applicable laws.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To process your requests, provide restoration services, and communicate with you about your projects.

  • SMS Program: To send promotional, transactional, or informational text messages, such as service updates, marketing offers, or appointment reminders, as part of our SMS program.

  • Customer Support: To respond to your inquiries or provide assistance via email, phone, or SMS.

  • Marketing and Promotions: To send you marketing communications, including via SMS, about our services or offers, subject to your consent where required.

  • Website Improvement: To analyze website usage and improve our online experience using analytics tools.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or maintaining records for tax purposes.

3. SMS Program

By opting into our SMS program (e.g., by texting a keyword like "JOIN" to our short code or signing up via our website), you consent to receive automated text messages from Spartan Restoration. These messages may include promotional offers, service updates, or other communications.

  • Opt-In: You must explicitly opt in to receive SMS messages. Opting in is not a condition of purchasing our services.

  • Message Frequency: Frequency varies based on the program (e.g., promotional or transactional messages). We will disclose estimated frequency at opt-in.

  • Costs: Standard message and data rates may apply as determined by your mobile carrier.

  • Opt-Out: To stop receiving SMS messages, reply "STOP" to any message or text "STOP" to our short code. You will receive a confirmation message, and no further messages will be sent unless you opt in again.

  • Help: For assistance, reply "HELP" or contact us at support@spartanrestoration.com or 1-631-600-3169.

  • Your mobile number will not be shared with third parties for their marketing purposes without your consent.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist with our operations, such as SMS platforms, website hosting, or payment processing, under strict confidentiality agreements.

  • Legal Requirements: When required by law, such as to comply with a subpoena, court order, or government investigation.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity.

  • With Your Consent: When you explicitly authorize us to share your information, such as for a promotional partnership.

We do not sell your personal information to third parties for their marketing purposes.

5. Your Choices and Rights

You have the following rights regarding your personal information:

  • Opt-Out of Marketing: Unsubscribe from email marketing by clicking the "unsubscribe" link in our emails or opt out of SMS by replying "STOP."

  • Access and Correction: Request access to or correction of your personal information by contacting us at support@spartanrestoration.com.

  • Deletion: Request deletion of your personal information, subject to legal retention requirements, by contacting us.

  • Cookies: Manage cookie preferences through your browser settings or our website’s cookie consent tool.

  • CCPA Rights (California Residents): If you are a California resident, you may have additional rights under the CCPA, including the right to know what personal information we collect, request deletion, and opt out of the sale of your information (note: we do not sell your information). Submit CCPA requests to support@spartanrestoration.com.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, such as encryption for data transmission and secure storage. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, SMS program data may be retained until you opt out, and service-related data may be kept for the duration of our business relationship plus any legally required retention period.

8. Children’s Privacy

Our services, including our SMS program, are not intended for individuals under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

9. International Users

Our services are primarily offered in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on our website. If changes are significant, we may notify you via email, SMS, or a website notice. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

For questions about this Privacy Policy, our SMS program, or your personal information, contact us at:

  • Email: Info@spartanrestoration.com

  • Phone: 1-631-600-3169

  • Address: Spartan Restoration, 169 Commack Rd. STE H, Commack, NY 11725

Thank you for trusting Spartan Restoration with your personal information. We are committed to safeguarding your privacy while providing exceptional restoration services.