While the page doesn't list categories explicitly, professionals typically handle:

Category 1 (clean water from supply lines), Category 2 (gray water with contaminants like soap or urine).
Category 3 (black water from sewage or floodwaters with high pathogen risk).

They emphasize rapid response to all types to prevent escalation, using antimicrobial treatments especially for gray/black water to sanitize and protect health. 

Timelines vary by damage extent, but quick mitigation (extraction + drying) often starts within hours and can take 3–7 days for drying alone. Full restoration, including structural repairs, content cleaning, and final finishes, may take 1–4 weeks or longer for severe cases. Their 24/7 response and 1-hour arrival aim to shorten overall timelines by preventing secondary issues like mold. 

Their services include mold prevention via antimicrobials and drying, but if visible mold exists, they can address remediation (as a NYS Licensed Mold Remediation Contractor). They prioritize source removal, containment, air filtration, and safe removal to restore safe indoor air quality. 

They use advanced moisture meters and detection tools to identify hidden pockets of water. This allows targeted extraction, drilling small access holes if necessary (with later patching), and directed drying to avoid unnecessary demolition. 

Common advice (implied by their emphasis on rapid professional mitigation): Don't use regular household fans or heaters (they can spread contaminants or embed moisture deeper); avoid turning on HVAC if contaminated water is involved; don't attempt major cleanup yourself if sewage or floodwater is present (health/safety risk); and document damage for insurance but prioritize safety and stopping the source. 

Mold can begin growing within 24–48 hours in moist conditions. Their rapid 1-hour onsite arrival and focus on thorough drying + antimicrobial application target this critical window to minimize or eliminate mold risk.